Welcome to the TarbiyahOS Help Center. Here you can find answers to the most common questions regarding our parenting system and app features.

🌿 Methodology & Discipline

How do you discipline a child in Islam?

Discipline in Islam focuses on guidance, consistency, and teaching responsibility. Instead of punishment, it emphasizes clear expectations, positive reinforcement, and building good habits over time.

Do I need to be strict to build discipline?

No. Discipline is not about being strict — it is about being consistent. A clear system with defined rules and routines is far more effective than strict or emotional reactions.

At what age should I start teaching discipline?

Discipline can start as early as 3-4 years old with simple rules and routines. The earlier you introduce structure, the easier it becomes to build long-term habits.

⚙️ App Features & Usage

How do I add a child to my family?

You can add a child during the onboarding process or at any time through the Profile section in the app. Just tap on "Children & Profiles" and select "Add Child."

What are "Verbal Protocols"?

Verbal Protocols are AI-generated scripts tailored to your child's age and specific situations (like connection, correction, or praise). They help you communicate with your child using mindful, deen-centric language.

How does the Points Ledger work?

The Points Ledger is the authority for your family economy. When your child completes a habit, they earn "Draft Points." Once you tap "Secure !t," those points are moved into the permanent ledger and can be used to redeem rewards.

Can I use TarbiyahOS on multiple devices?

Yes! TarbiyahOS is a Progressive Web App (PWA). You can log in with the same email on any device (phone, tablet, or desktop) and your family data will stay synced in real-time.

💳 Subscriptions & Account

Is there a free trial?

Yes, we offer a 7-day free trial for the Pro plan. You can explore all pro features, including advanced insights and AI scripts, before committing.

How do I cancel my subscription?

You can cancel your subscription at any time through the Settings section or by contacting our support team at billing@tarbiyahos.com. Access will remain active until the end of your billing cycle.

How do I delete my account?

If you wish to permanently remove your data, you can request account deletion via the Grievance Redressal channel or by emailing privacy@tarbiyahos.com.

🆘 Need More Help?

If you couldn't find the answer you were looking for, please don't hesitate to reach out to our team:

General Support: support@tarbiyahos.com
Technical Issues: tech@tarbiyahos.com
Billing Inquiries: billing@tarbiyahos.com

We usually respond to all inquiries within 24-48 hours.